Company Philosophy
WWW.RUSTICLIGHTINGANDFANS.COM was founded to provide the widest selection of rustic, western, lodge and
cabin lighting possible at reasonable prices and is part of the Kiva Lighting family. Kiva Lighting has
been manufacturing and retailing lighting since 1992 and is known nationwide for its quality and
service. Lighting is a tricky and expensive proposition and we provide the services of a full service
lighting showroom, only with more options and lower prices. Our "phone in order" policy, while sometimes
being a little more inconvenient than an online shopping cart, also dramatically reduces ordering
mistakes. In many instances our professional sales consultants will save you money by suggesting
alternative lighting suggestions or brands. We strive to make purchasing lighting an easy and
enjoyable experience. Our surveys show that providing personalized service and assistance is one
of our customers most important criteria when purchasing both locally and online. It costs us more
also to provide the service, but our incredibly low returns rate, less then 1/2 of 1%, demonstrates just
how effective it is. As you will find when browsing our site, we are not just another website
operating out of a PO Box with minimal customer service support. We manufacture many of the lights
instead of just importing them from China. That allows us to offer the unlimited options, and still keep
our prices low.
Pricing and Marketing
We believe in fair, transparent pricing and upfront shipping policy
(free 99.9% of the time) for
everyone. Our prices are the lowest possible and we never offer
any fake sales or phony coupons. To illustrate these common situations, we have taken
snapshots of various other website pages showing their style of
marketing along with our regular price. Lighting is a very complicated, detailed and often
expensive product that takes careful consideration and dedicated
customer service to insure you are happy with your purchase. You
will never find any pillows, toothbrush holders, paintings or
sheets on our site. It
is very difficult to be knowledgeable of everything, so we
decided to specialize only in lighting. As one of the oldest
internet lighting companies, our support staff have over 25 years of lighting experience
and are
more experienced than most "lighting showroom" sales staff.
We believe that an educated customer is the best customer.
Here are 10 actual cropped
pages from other websites demonstrating the deceptive marketing techniques used
Please Click to Enlarge
Inflated Prices - Our regular price-
$4760 not
$6799
Inflated Prices - Our regular price -
$789 not $869
plus shipping
Inflated Prices - Our regular price -
$209 not
$249 plus shipping
Higher Priced - Our regular price -
$2422 not
$2846
Inflated Prices - Our regular price -
$329 not
$376
Inflated Prices - Our regular price -
$583 not
$677
Inflated Prices - Our regular price -
$210 not
$302
Inflated Prices
and false coupons - Our regular price -
$529 not
$629 ($609) after coupon) plus shipping
Another site that quotes inflated retail prices
and then their "sale" cost, though the price is
the same as ours.
Inflated Prices and false sale- Our regular
price -
$499 not
$599
Unfortunately, the
trend in the market is to inflate the "retail
prices" then offer a "sale" price that is often
significantly higher then our regular price.
Many companies then charge shipping! These are
actual website pages from 5 different
competitors to give you a real idea of the
deceptive marketing many companies use.
Lighting is not just an "add on" as many websites unfortunately
do. Our website is updated daily with new products and options
to offer you the latest in styles, colors and designs. We work
with over 100 different national and international companies to
find you the best in rustic and western lighting and have our
own exclusive Copper Canyon brand for even greater selections.
We are proud to offer the widest selection of rustic and western
lighting and fans anywhere with the convenience of shopping at
home.
All of our customers are important and want to hear back from you. If you find a brand of lighting that
we don't carry, please let us know and we will see about ordering it. New models and designs come out
monthly and we appreciate any suggestions and information you have. We are a growing company and welcome
your thoughts and ideas. Many of our best ideas come from our customers and we'll be happy to waive any
custom charges if we can incorporate your ideas into our line!
Please call or Email
us at (800) 275 - 5482 for any comments and suggestions.
How Lights are made Making lights is a very complicated and detail
oriented 10 step process. At Kiva Lighting, we go a step further then other companies by using stainless
steel and aluminum for their long term durability on many of our outdoor lighting fixtures. The cost is
4 times the price of regular steel, but they will last practically forever instead of rusting or
corroding like any regular steel light will eventually do.
Each step of the fabrication process is shown below. Click to enlarge each picture. Unlike 99% of the
lights now sold today, we make all of the Copper Canyon Lighting right here in the United States at
prices less than 1/3 of other hand made lighting companies.
Taking Orders
Cutting them on the machine
Grinding and preparing the metal surface for priming
Rolling the lights to the right diameter
Forming and bending the rolled lights to the proper shape
Welding up a chandelier
Applying the second coat of decorative paint. Some may be spray painted also.
Priming the lights with industrial special etching primer
Drilling Mounting Holes
Cutting Lights
Faux Finishing Towel Bars
Applying the final finish coats by hand with sponges, bags, sprays and brushes